Program Schedule: Day 1: 9-00AM to 5-15PM+

 Introduction

Technology – definition and manifestation – science and applied science – variety of technologies – business processes relevant to management of technologies – product lifecycle – product lifecycle management
 

Design

Customer oriented approach – reaching for the mind of the customer – conceptualization of a product or service – product designers needs of information – stages in design - best practices in design of a product – outcome of design is realizable specifications
 

Case discussion – exercise of defining product requirement of variety of products and discussion about application of the best practices

Cost & effect (cases and discussions)

Five practical cases of cost related decisions and total cost perspective
 

Development

Quantum and quality of forecast – manufacturing technologies – tools, forms, patterns – machinery – type testing – endurance tests – pilot to production scale – validations of product
 

Case discussion – two case studies on choice of process in two different types of products.

Program Schedule: Day 2: 9-00AM to 5-15 PM+

Operations

Operations is many things – purchasing, materials handling, producing, maintaining, quality assurance and after sales service – the process of providing product to the customer
 

Production

Scale of job to mass – factory infrastructure according to scale – departments and functions – day-to-day workflow and information flow – best practices in production
 

Case discussion - cases of improvement in efficiency of production processes and discussion on technology aspect

Service provision

Materials based to materialless services – generic process of service provision – typical departmentation – impact of information management on service provision
 

Case discussion – cases of improvement in efficiency of services and discussion on technology aspect

Quality assurance

Evolution of quality assurance from inspection – basic infrastructure – degrees of verification – specifications – standards – process control – statistical sampling for inspection – statistical process control – dealing with deviations
 

Case discussion on adequacy of specifications for a range of varied products and materials of common knowledge

Purchasing

• Capital equipment – impact of technology on selection – obsolescence, maintenance, costs of operation, flexibility




• Product inputs – supplier capability, life and condition of productive asset, selection of process, development of process and product